About

FAQ

• Where is the store based?

  Toronto, Canada

• How can I save on Storenvy Fees?

  Order directly from us at DangerousLadies.ca!

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Almost everything we do is made to order. Production time is generally 1-2 weeks, but depending on where an order falls, material availability, how busy we are, it may be slightly over or slightly under. Fabric orders take between 2-4 weeks.

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary, but generally sit around 2 weeks.

  If you have a particular deadline, please include it as a note in your order. We will do our best to accommodate, and if it looks like it'll be cutting it close, we'll be in touch with you.

• What constitutes a kit?

  A kit is an unfinished, unpainted cast-resin or printed assortment of pieces. While we pride ourselves on clean work that is more or less ready to go, some minor sanding of sharp edges and filling of tiny bubbles is necessary on occasion. Generally speaking, unless you intend to make drastic changes to a piece, resin pieces can be put in a ready-to-paint state in fifteen minutes or less.

  "Raw" kits tend to have flashing, pour spouts and additional sanding work to be prepared before painting.

  Every kit is hand-made. While we maintain pretty consistent moulds, it is natural for hand-made items to have tiny variations between pieces.

• What resins do you use?

  The vast majority of our pieces are cast from Smooth-On 300 urethane resin or 325/326 for clear casting resin.

  For specialty pieces we use:

  Smooth-On's ONYX (Fast and Slow)
  Smooth-On's 45D, 57D, 60D(semi-rigid urethane resin)
  Smooth-On's Vytaflex (20-40 shore urethane rubber)
  Smooth-On's Ure-Fil 15 (Micro ballon filler for light weight casting)
  Smooth-On's Foam-It and FlexFoam-It series

  For more information: https://www.smooth-on.com/

• Why are pieces sometimes different shades of grey?

  We tint our pieces with a pigment these days because it helps us with quality control and makes it easier to photograph. It varies slightly from batch to batch.

  Pieces that are intended to be painted white will generally be cast in white.

• Do you need primer for these kits?

  We recommend it to improve paint adhesion. While textured pieces will hold just about any paint very well, very smooth pieces sometimes have trouble accepting certain paints as the paint doesn't have much to cling to.

  Alternately, you can rough up the surface gently with a 320 grit sandpaper.

• What products do you use to finish your own kits?

  We generally prefer automotive paints like Duplicolor's Melalcast series. Paints intended for plastics (like Krylon) work wonderfully as well for non-metallic colours.

• Where are you based?

  Toronto, Canada.

• If you're Canadian, why do you price in USD?

  The vast majority of our business goes to the United States.

• I live in Toronto. Can I do a local pick-up to save on shipping?

  Absolutely, send us a message or email us ([email protected]) to make arrangements. You may pick up your order at our studio located at Leaside.
  If you have placed an order, we'll refund you the shipping charge. Unfortunately SE has nixed our local pick up coupon for good.

• I'm going to [convention.] Can I pick up to save on shipping?

  We generally attend and can do pick-ups at the following conventions:

  Anime North
  Fan-Expo
  MTAC/DTAC (Toronto)
  Katsucon
  Yeticon

  We have team members who frequently attend the following cons:
  Colossalcon
  Youmacon
  Holiday Matsuri
  MagFest

• How do fabrics/leggings/clothing pieces work?

  When you place an order for a fabric, we turn around and inform our printers of the order. They produce the fabric and ship directly to you.

  Orders on fabric are fulfilled through Art of Where in Montreal, Canada. They generally take 7-14 days processing depending on the time of year and how busy they are.

• Can I heat form resin pieces?

  Absolutely. It is easy to heat up a piece with a heat gun or a strong hairdryer and form it as desired. It is very possible to fold a thin piece completely in half with a bit of care. Thicker pieces will take a bit more time.

  We recommend working slow and in stages; if you heat a piece too much it may warp, and if you try to bend it without sufficient heat it will crack/snap.

• My package is missing a piece.

  It's rare, but it happens occasionally, especially with kits with dozens of tiny parts. Email us; we'll send out a replacement free of charge.

• My package contained a broken piece.

  We can't always control how our packages are handled when they're thrown across the continent (or oceans). Plastic is durable, but sometimes accidents happen. If something's damaged, send us a picture and we'll send a replacement piece free of charge.

  Please note that resin kits naturally have a bit of clean-up work involved. Damage generally constitutes breaks.

• My item hasn't arrived yet and it's been [x] weeks/days. What do I do?

  Get in touch. We generally replace packages that do not arrive after a certain window of time. This time is determined at our discretion –– usually 3 weeks, but it can be up to 6 weeks for countries with ridiculous borders. (Looking at you, Australia; even sent by air, the border can hold things for 4-6 weeks, which is completely beyond our control.)

  We offer replacements for missing packages, not refunds.

• May I resell kits/items I don't end up using?

  Of course! Tag us on social media and we'll signal boost to help you out.

• May I commission a custom kit?

  Send us an email! We take on private commissions on a case-by-case basis and provide quotes on request.

• I have an idea for a new kit.

  Awesome! Send us an email; we can't promise we'll do it, but we'd love to give it some consideration.

• I have a specific event date. What can I do to ensure my orders arrive in time?

  Please include your convention date in a note when you order; if we know your date, we can prioritize accordingly to ensure that you get your order with extra time for body shopping, assembling, paint, sewing, etc.

  If we think it's untenable to meet your date at short notice, we will generally email you as soon as your order goes in to arrange a game plan.

  We regretfully cannot take any responsibility for kits arriving on time for deadlines if you do not provide us with a date.

• I have other questions. How can I contact you?

  The best place to get in contact with us is [email protected].

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.